The Birkenstock brand sells itself. It's known, trusted and the style/fit appreciated by many. What made buying online with Schuh was the amazing customer service. I used live-help twice and both times amazing responses, umpteen emails updating me the order had been recieved, picked, packed, processed, shipped, delivered etc. Absolutely amazing customer service and topped off with highly comfortable and fabulous shoes, well it's no wonder this transaction/item is getting 5 stars. I will be returning for other shoes from Schuh in the future because of this first experience with them.