what you say...
mary west 29/10/2012
I initially went in to look for Vans size 7 slip ons(mens) in burgandy for a birthday present for my granddaughter as she has broad feet -not in stock. The girl who served me said she could order these and I would have them by wednesday, however after phoning my daughter to find that she had already bought them I decided to buy the burgandy authentic Vans only to find also not in stock,( another assistant this time)a further assistant looked up the data base and my order went through at 4pm on Saturday. All 3 assistants couldn't have been more helpful and extremely pleasant.On leaving the store a male assistant also was very pleasant. Shoes arrived at 12pm Sunday. Excellent staff. Excellent service.
Fiona Fitzgerald 14/05/2013
I was in shop at Ocean Terminal on Sunday buying Vans for my daughter. My older daughter saw nike blades ( I think they are called) and was desparate to have them for her birthday (today).
I ordered and was told they should take two working days - got home last night to shoes already delivered and one very happy 12 year old this morning!!
Many thanks to your staff in shop for their help and advice and two girls who are absolutely delighted and lover to shop at SCHUH.
Perfect shopping experience. Kerr was very helpful.
Steven Craig 01/10/2012
Always a pleasure shopping in this store, with possibly THE most customer-focused staff around!
Christopher Behr 20/01/2013
The fantastic service of both the manager and the sales assistant that served me mean I shall definitely be recommending this store.
The shoes I wanted weren't in stock, but thanks to your sales assistant (Emily) I got them ordered to my work. She also helped advise on colour and style, providing a professional, polite, and knowledgeable service.
Finally the whole process was over with no delays.
I generally find that Schuh stores are some of the nicest to shop in, but your Ocean Terminal branch stands above the exemplary service you already provide.
Ali Cutt 10/06/2013
Went in to buy my first pair of Toms and Becky (048) was wonderful. She spotted I needed served straight away and was back with my size in seconds but still apologised for the wait! She didn't rush away or hassle me but asked me questions about the fit and was super friendly. I love my shoes and would recommend this branch and Becky in particular.
Ashleigh Thomson 12/06/2013
Scott Hutson 03/06/2013
Nice and friendly service, placed an order for delivery on the shoes when they didn't have my size in stock. Arrived in a day. Very helpful x
Leanne Bonynge 27/09/2013
Katherine was very helpful, she asked me if she could help before I had to approach someone. Then when I asked for a size 6 she went for them herself and brought them down. I didn't want to try the shoes on so she explained the returns policy to me which is great. Nothing was any trouble and it was refreshing to have someone serve you who clearly loves their job I will defiantly return to this store again!
Leanne Bonynge 27/09/2013
Sadia Ali 27/09/2013
The store didn't have the shoes in the size that I wanted, but the sales assistant was really helpful in informing me that I could order what I needed in-store, and that they would be delivered to my house a couple of days later. As for the delivery, I was consistently updated by Schuh during the entire process, and received the shoes in really good time. Great customer service all round.
I went into frederick st first today was servered by Tom who was lovely. when i got home decided they were too big so looked online & decided to go to ocean terminal to look at more colours.
when i got there i was helped by Stacey & she also was wonderful & i exchanged sucessfully. Your staff always seem really on the ball without being too pushy. So thankyou & thanks to them too.
Caitlin Atkinson 07/08/2013
Jane Saunders 14/08/2013
Excellent service from the shop floor and the payment service staff.
First off. The floor staff had just the right about 'chat' making sure I had the right size shoe. Discussed the wheather, had a had this make of shoe etc. Very proffesional and not at all 'pushy'. Excellent.
Till point staff member asked if the floor service staff had told me about the stores return policy. She had. Payment was proffesional. She even pointed out the feedback option had said how easy it was to complete.
Very satisfied overall on the service. Thanks
Staff were so helpful and made a huge difference to my shopping experience in Schuh.
i think service is very good in schuh!!!!!! I enjoyed my visit very much some shoe shops do not have good service or the shoes are not well worth the money but sch is the opposite . i would come in again and hope for the same staff !!!!!!!!!!!!!!! thankyou for my shoes very much from cara macdonald and my mum annie macdonald have a nice day
Its all too often that people criticise customer service but I want to do the opposite and praise Jo the assistant that served us and Christy that did the order for us. As a mother of 2 boys and very mature student I was very pleased to find that Schuh did student discount so getting school shoes was not only a pleasant experience but also a discounted one too! Jo was excellent, she got exactly what we needed, explained that the size 6 vans didn't fit my son but said that she would try another style in a size 7 as the ones he wanted were out of stock in the shop and they could be ordered and sent to the house, my son was over the moon to get them, she ordered them efficiently and Christy at the checkout put through the discount and completed the order very quickly at the desk - the vans arrived this morning - 48 hours later, exactly as Jo said they would. I'll be buying all my family's shoes from Shuh now including my own - well done on the most enjoyable school shoe shop ever!! :-)
Lynne White 13/04/2013
My 13 year old daughter loves converse, she thinks our store is fantastic!!!
The two lovely sales assistants spent time measuring the kids feet and making sure their selection of trainers fitted properly. They chatted away and made the whole experience an enjoyable one.
Love the fact that the feet measuring service is available for the kids now and will definitely be back.
Neal Robertson 28/07/2013
(This Is actually for Schuh in the Gyle but it is not listed) The assistant I had (Chole) made me feel very welcome in the store, was very friendly and happy to help. Even though my shoe was out of stock she brought me another pair so I would know that if I ordered the shoes they would fit. She then proceeded to print of my receipt so I could order the shoes. Overall I could not fault Chole's attitude and friendliness , will be back soon for another pair of shoes.
Linzi Slymand 03/08/2013
I was undecided between 2 pairs of shoes and the female staff member who helped me was extremely helpful and did a great job!
Graham Bremner 30/06/2013
Excellent Sandals, got these for my wife and she loves them. Great fit and looks good.
Lisa Munro 03/07/2013
Very helpful but could have been quicker bring the shoes out it took a while but great service.
David Foreman 06/07/2013
My daughter and I received excellent service and advice from Becky and chose a new pair of pink converse trainers.
Everyone in the store was extremely friendly and helpful.
schuh is my favorite shoe shop and customer service is always first class.
Laura Dewar 07/07/2013
Your staff member Natalie was extremely helpful and personable, she helped my daughter find the perfect Converse and ensured that the fit and experience were perfect.
Gillian McLaren 12/07/2013
Both members of staff I spoke to were very friendly and helpful.Selection of shoes was good and advice was appropriate.
Stuart Livingstone 21/06/2013
Fine. Service was friendly and efficient considering shop was fairly busy.
Thelma Mair 21/06/2013
The staff ( Shala & Sean ) were exceptionally helpful . Both are very bright & chererfull without being over the top. Both are very pleasant and appeared welcoming & genuinely interested in helping me even although I am no longer a youngster. They know their products well & I would have no hesitation in returning to the shop or recomending it to friends.
10/10 guys, thankyou.
Coral Short 27/06/2013
I am a regular customer at Ocean Terminal and have always been happy with the welcome and service received. Excellent staff.
Colin Glass 05/07/2013
Was returning and ordering shoes for home delivery, second visit in two days. Staff we're extremely helpful and remembering me on my return visit. Was very happy with the service provided
Maisie was very pleasant, patient and helpful in-store.
Very helpful and welcoming staff happy to go that extra mile! Thankyou!
David Ferguson 07/11/2013
I was well looked after by two very helpful, cheery, knowledgeable sales assistants. This is the main reason why I shop with Schuh at Ocean Terminal - the customer service is always first-rate.
K Nash 11/10/2013
Very helpful staff member. No pressure to buy and pleasant manner. An asset to your store.
Keir Convet 10/02/2013
The people in store were very helpful and had a very nice attitude.
Angela Rowan 07/05/2013
Excellent service. Went out of her way to make sure i got the shoes i wanted
Louise Ritchie 17/08/2013
Very helpful staff, we went for school shoes and ended up also buying some nice Adidas trainers and an Adidas rucksack for school also, not so good for my credit card though!...
Took a little longer than expected to attract the attention of the salespeople on floor (they were discussing some personal business) however, once I did so, service was good. Salesperson who put the sale through (Kerr) was excellent - very personable, informative and definitely made up for the delay I had felt.
CHRIS WALLWORK 20/08/2013
Great shoes!!! Had them in my size too which is outstanding for living in Scotland!! Annie was really helpful, even though she had an arm full of different shoes for other customers she just laughed when i gave her my shoe choice to check for sizes, even said a wee cheerio on my way out after paying for my item with Charlotte who was also very friendly and talkative!! Good team effort, I'll be back...
Very helpful and spent lots of time with us. Very approachable
very good service.
Jennifer Krueger 04/05/2013
Excellent service and the young chap who helped me couldn't have been more friendly. VERY happy!
Wendy Thummanond 24/04/2013
Zoe Crombie 26/08/2013
I don't normally leave feedback but was so impressed with the service I received from Kerr I knew I had to tell you about what a fantastic employee you have. He was very patient with my 5 year old son who was being a pain and fitted his shoes perfectly. We don't normally say when we get good service so I thought I'd let you know. Very impressed!! :)
John Adamson 12/09/2013
Excellent service. Prompt,and efficient. Plenty of time allowed to browse the store without being followed around by staff. I would shop here again. Thank you Christy. :-)
I was served by Vanessa and she was an absolute star! She measured both my children's feet and helped us choose some shoes. She was really good with my kids (aged 2 and 9) and friendly, polite and helpful. I would definitely go back next time I'm looking for shoes and would be very glad to be served by her again.
Clare Whyte 20/10/2013
Excellent, friendly service. The two sales assistants both suggested different styles and made numerous trips to the stockroom to find shoes for us. Both a credit to your store and would encourage us to return!
Brian Linn 21/10/2013
Excellent service! The staff in the shop were very friendly and couldnt do enough to help me. One of the shoes I wanted to buy was scuffed. The guys tried to mend it but it didnt work. They didnt have another pair my size so they offered to order them for me and assured me they would be delivered quickly and free of charge. I was delighted with this offer as most shops just say sorry mate.
My shoes were ordered from the shop late on Saturday afternoon and were delivered on Monday morning.
Robyn Kane 21/10/2013
Very polite and helpful from when I entered the shop. The particular shoes I wanted were not in stock but the assistant checked for availability to ensure I could get them delivered in the next few days. great service
Keith McEwan 03/11/2013
Excellent service in a busy store, staff were friendly and helpful.
Alistair McLean 12/11/2013
You can rate a retailer by its customer service. Today's experience of obtaining a replacement of an item that was more than three years old, and with only a visa bill as proof of purchase was exemplary. No fuss, no bother, the problem was fixed. Well done and many thank.
alan hunter 19/11/2013
fast friendly service
lynn purves 25/11/2013
always excellent service, even when items not in stock. Only takes a couple days to get item delivered home. Will always return here.
The woman serving me was very polite, helpful and cool. She understood what i was looking for and suggested the right kind of colours and styles for my sisters present.
She knew the products and brands inside out and i was very happy with how she served me. The store on the whole was looking good and i felt welcomed by all staff.
Joyce Shearer 04/12/2013
Very helpful staff and gave good advice re purchase.Thanks
Pat Adamson 23/12/2013
Excellent service even although the shop was busy. Staff were very pleasant and helpful.
kim adamson 26/12/2013
Hi, in your store at ocean terminal looking for a pair of Ugg boots size 3.5 but unfortunately did not have my size but your assistant Katherine could not have been more helpful she told us that she can order them for me at no extra cost and will be delivered to my home within a week? nice to see quality customer service still exists with a smile thanks Katherine and Schuh.
Sophie Mitchell 07/12/2013
The staff were extremely helpful from the second I walked through the door. They were not intrusive and let me have plenty of time to have a look around without hassling me, they just made me aware that if I required any help they were available. I had a few queries regarding the boots that I was thinking about purchasing and the staff had great product knowledge which helped me to go ahead with my purchase as I was a bit unsure. The staff gave me tips on how to look after my boots and they were very cheerful and friendly. Overall I thought the service was absolutely outstanding. I was served by Maisie and Shireen who are both extremely helpful, friendly, knowledgeable of the products and very good at their job. I also loved how the staff were all wearing Christmas jumpers and were happy at their work, this is not the case in a number of shops at this time of year!! Thank you for an enjoyable, hassle free shopping experience.
Carley Tait 24/12/2013
I was served by Shireen. She was brilliant. This isn't the first time she has served me either, and everytime she is great. She is so helpful and very cheery ( as someone who has worked in retail before I don't know how she manages to always have a smile on her face!!!). What Shireen does well, even compared to other staff at your store, is that she manages to be attentive whilst not being overbearing. Which I must admit I can somes feel is the case in other stores. She along with Katherine(?!) who was on the cash desk made getting my winter boots a very enjoyable experience.
Gerard Convey 30/03/2014
Friendly helpful staff. Had what we wanted in stock. Quick and easy.
Liam Twamley 09/04/2014
Wendy Scott 17/01/2014
Very good, freindly service, attentive and understanding, not pushy.
Please don't pass on my email address or use it for any other purposes.
members of this store went above and beyond and I ended up with custom trainers.
Very efficient and friendly staff. They gave 100%
Great customer service, very helpful.
Sofiane Mansouri 01/03/2014
I recently purchased an item from your Ocean Terminal store. Its lovely to be honest. But the best part of my shopping experience was the customer service i received by a lovely lady. She was really helpful and really professional at her job. Perfect really. You need to get more people like that working for your company. That is the reason i will be back to your store. 10/10!! Well done!!
Diane Garner 03/03/2014
Excellent customer service. Friendly and efficient staff. Overall good shopping experience.
Superb customer service and amazing brand knowledge.
Lewis hay 01/03/2014
I was served by Annie, and from the moment I entered the store right through to the moment I left she gave impeccable customer service! She knew what she was talking about and made my visit to the store easy and enjoyable, she is an absolute credit to you're company
Laura seymon 01/03/2014
Jo was pleasant and helpful, excellent customer service.
Chevonne Boyle 06/05/2014
Fantastic service from the moment I went in.
Didn't have the shoes in stock that I asked for but offered to order them for me and get them delivered to my home address. offered me another colour to try on for size.
Ended up with a smaller size and had them that day.
Angelina was fantastic. someone asked her to get the shoes and she did with no problem then got me the other pair, explained about the returns policy etc and was very pleasant to talk to, a real asset to the store. was around various shops in ocean terminal that day and she was by far the nicest person i came accross and most helpful
great service, staff were friendly and helpful
Morag Duncan 11/05/2014
Thank you to Aran on Saturday who was very helpful and helped me choose my trainers. He was really friendly and patient.
A delight to shop in this store.
Lorraine Dickson 12/05/2014
I really dislike the new layout of the store. It is hard to navigate with a buggy or a wheelchair, I do not think you have taken this into account when redesigning the store. I saw both staff and customers bumping into the new stands when I was instore.
There are far too many products in the store now which actually makes it harder to find what I am looking for. There seems to be a bigger stock of men's and children's shoes but less of women's.
Can I also ask that when people (especially women) are trying on shoes, you provide throw away pop-socks or something similar so that when other people buy the shoes, they have not already had other nasty sweaty feet in them. I did not make a purchase from this store at the weekend for that reason.
This is not all meant to be negative, but to help improve your service.
Today (01/07/14) was only my third ever visit to a Schuh store, each time being the Ocean Terminal branch in Edinburgh. On each visit I have made one or more purchases and have been delighted with the quality hence the reason for my return visits. I have to say that my new-found loyalty to your store rests comfortably in the hands of your very helpful staff who literally go out of their way to make sure I am happy with what I buy, fully explain the returns options and offer alternatives for ordering and delivering/collecting items that are not available at the time. Today was no exception and I am now the proud owner of a lovely pair of shoes thanks to your very helpful staff. My feet and I would like to say a great big thanks!! With fondest regards from Isabel.
Just bought two pairs of kids shoes at Schuh Ocean Terminal Edinburgh, and the staff were excellent. They couldn't have been more friendly and attentive. Great service and great stock. Many thanks.
Ross Fulton 25/03/2014
Excellent customer service provided by both Nikki and Sarah within your Ocean Terminal, Edinburgh store today.
They were both really helpful and nice girls too.
Very efficient and pleasant service from the two handsome lads.
I was buying two pairs of children's shoes. The customer service was second to none! We were greeted on the floor by a pleasant gentleman who found out what we were looking for, called a colleague to attend to us and passed on everything I'd said so that I didn't need to go over it all again.
Aran, the assistant who then measured the kids' feet was great with them and took care to check each fitting thoroughly. Nothing was problem as far as he was concerned. We then went straight to the till to pay.
It was a very positive experience, the children were well looked after and we left feeling the shoes would definitely fit :-)
Annie Stephen 30/04/2014
Great service, lovely staff. Friendly and efficient.
Jane Marin 08/05/2014
Both Katherine and David were very helpful when I had to return shoes on 06/05/14 which I had been given as a present. They were very informative and explained everything in regard to reordering my size and sending them straight to my home address. It was a pleasure to be looked after so well.
Sandra Orr 22/04/2014
I am always delighted with the help and attention I get when I shop in Schuh inOcean Terminal. The assistants are so helpful and knowledgeable.
Annaliese mathieson 22/04/2014
Hi there I've just visited your ocean terminal shop the other week to purchase a pair of vans for my 11 and 4 year old sons. I don't normally take the time to right reviews but felt I should make an effort seeing as your staff were so fantastic with us.
I was served by a young guy called Harry who couldn't have been more helpful if he tried he wasn't pushy or jumping on you when We came into the shop but just extremely polite he gave us time to look and when we choose what we wanted and was happy to give us advice and show us other options.
What I really liked about him was the fact I was buying kids shoes he took the time to see if they fitted properly which is quite unusual unless your in clarks! He also got a second opinion from a guy who I think was his boss and again he was very professional which is reassuring when your buying for childrens feet.
I normally go to your fredrick street branch but after the service I recieved at ocean terminal I won't hesitate to go back there again they're a really friendly helpful bunch of staff and hopefully we might get Harry again!
Lisa Cameron 26/04/2014
This was our first visit for kids shoes.
Shireen was helpful and attentive. She entertained my daughter with a balloon when she was fussing and calmed her down.
My daughter loves her new Converse. A big WooWee from Eve!
Beth Watt 10/06/2014
I was shopping for my 15 year old son and I was finding it a wee bit difficult to choose. The young chap who served me couldn't be more helpful. Always a pleasure shopping in this store.
Beth Watt 10/06/2014
Really helpful, cheerful young man. It's always a pleasure shopping in this store and well worth the long drive to get there!
Brian Morrison 10/06/2014
I'm not one for usually taking the time out to provide feedback, however, after the service I received from one of your members of staff, (Katherine) on Saturday I felt it necessary to to show my gratitude.
I went into your Ocean Terminal store to purchase a specific trainer. To my disappointment my size was not available. I suggested to Katherine that I would try another high street store. Rather than see me go to this trouble Katherine explained that she could order the trainers in the required size and have them sent directly to my house. I was still a little unsure but Katherine persuaded me to seal the deal when she offered me a slight discount as a gesture of good will due to the size not being available in the first instance. Its very rare that someone will go this extra mile to ensure a happy customer. Katherine really is a credit to the Schuh brand and I can't thank her enough for the wonderful service she provided.
dawn lowes 14/06/2014
We were in your store at the ocean terminal today getting my daughter some holiday shoes and your sales team were fantastic, she has odd feet (her words) but your staff couldn't do enough for her. I would certainly come back to this store time and time again for this level of service. Well done
Chloe Brunton 25/05/2014
Katherine was an amazing help to me! Went out her way to get the right size of shoes sent from Birmingham. So cheery and happy to help. Made my Schuh experience 5 star and beyond.
Fiona Gunn 25/05/2014
They were very friendly and helpful even though the shop was busy.
Helen Shepherd 04/06/2014
I was exchanging a pair of Shoes which my husband had bought in March. The leather upper had come away from the sole. I didnt have my original receipt but the staff were excellent traced my original purchase transaction then replaced the shoes. The service was first class they were very efficient when dealing with me, and more importantly very pleasant.
David Elcock 11/07/2014
Went in as part of my shoe was coming away from the front a bit, had been going on for a couple months. Anyway, went in just to ask advice as to where to get them repaired or if they had glue so I could do it and they asked if I still have the receipt. I had had them over a year but after I found it on my bank statement the staff were able to find the transaction and had a look at the shoes. They were deemed to be outwith normal wear and tear and I was offered a replacement or refund. Couldn't believe it, the staff were all so friendly and helpful they could have easily just told me they couldn't help and sent me on my merry.
Very impressed as I've bought maybe half a dozen pairs of shoes from Schuh in the last year and a half and good to know they got my back!
Schuh FTW! Thumbs up cat approves....
Gordon Turnbull 12/07/2014
Very helpful and polite staff made a potentially tricky trip with my son go very smoothly. Thanks to Natalie in particular for her friendly and patient manner. Also to senior male (didn't catch his name) who was also very helpful and pointed us in the right direction.
K Murray 12/07/2014
Thanks to Maisie for her help today when purchasing my new shoes.
Pam Ralston 16/07/2014
Great to see a retail outlet with happy young people serving.
F Brock 17/07/2014
Wow. Fantastic service all round. Will certainly use again.
CAROL LEE 19/07/2014
I had a great experience shopping at Schuh today. Aaron was very friendly and gave me helpful advice on shoes which resulted in me buying a nice pair of burgundy converses. Very pleased with the customer service i received today.
Margaret smith 21/07/2014
Ordered from store on Saturday and arrived Monday
Fantastic service as always :)
Sharon joyce 03/07/2014
Sarah was really good, especially because it was little feet, she seemed well trained on toddlers feet.
Diane Rennie 08/07/2014
Excellent service by very friendly staff
Gina Cargill 16/07/2014
Had great service from 2 lovely girls Katherine and Natalie , very helpfull and pleasant. Was helped to find everything I needed.
Smiley happy girls with great service skills , well done to both of you !
Kim Motion 30/07/2014
The 2 guys were extremely helpful and the guy fitting seemed to be very thorough. Nice tobe treated appropriately. Will definetely return to that store